Customer Service

Unconditional Guarantee
Return Policy
Refund Policy
Shipping and Handling
Contact Us
Privacy Policy

Unconditional Guarantee

Biocentric Health, Inc. products are backed by a 100% satisfaction guarantee for 90 days. It's as simple as that. We will gladly assist you with any purchase or product-related need. Customer Care toll-free phone lines are open 24/7 for your convenience.

Return Policy

To return a Biocentric Health product, call Customer Care toll free at 1-877-880-7800. You will receive instructions for returning your unused product. In addition, your Customer Care agent will explain both the return and refund process to you at that time.

Refund Policy

If you are not satisfied with your purchase, Biocentric Health will refund the product price, less shipping and handling, for purchases within 90 days.

Shipping and Handling

Canada:
Packages shipped from our Manufacturer in the US to Canada are charged a flat shipping and handling rate ranging from $15.00 (US) to $25.00 (US) depending on the weight and size of the order.

US:
Shipping and handling rates for packages shipped to a U.S. zip code vary depending on which product you purchase and the quantity you choose. The amount of shipping and handling for all products is shown on the product information and order form pages of our website. Remember, shipping and handling are free when you spend over $100.

Outside Canada and the US:
Shipping and handling to all countries other than the U.S. and Canada, is $30.00, no matter how much you buy.

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Contact Us:

If you would like to contact us for any reason, please either call us at the number below or email us using our feedback form. You may also call us, fax us or write us a letter. No matter how you choose to contact us, our courteous and knowledgeable team of experts is waiting to hear from you!

Customer Service: 24/7:

Tel: 877-880-7800
Fax: 800-525-5562

Privacy Policy

We can be reached via e-mail at info@BiocentricHealth.com or you can reach us by telephone at 1-877-880-7800

We collect the domain name information and e-mail addresses (where possible). Information is also collected from visitors who post messages to our bulletin boards or communicate with us via e-mail or volunteer information via surveys or registering for contests.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site, shared with other reputable organizations to help them contact consumers for marketing purposes, not shared with other organizations for commercial purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site.

If you do not want to receive e-mail from Biocentric Health, inc. in the future, please let us know by sending us an e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us e-mail at the above address.

Please provide us with your name and phone number. We will be sure your name is removed from the list we share with other organizations. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.

Upon request we provide site visitors with access to unique identifier information (e.g. customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them , a description of information that we maintain about them. Consumers can access this information by e-mailing us at the above address.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information, financial information, unique identifiers, and transaction information. Consumers can have this information corrected by sending us e-mail at the above address.

With respect to security: We always use industry-standard encryption technologies (SSL) when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server and may notify visitors of such via alert screens on our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact or info@BiocentricHealth.com.